AlopitReturns & Refunds
You may return products ordered on the Alopit website within 30 days of delivery without giving a reason. This page describes the conditions, the necessary steps, the allocation of costs, and the refund process.
- Return window
- 30 days from delivery
- Return shipping
- If the product is defective or the wrong item was delivered, we bear the cost; in case of withdrawal, the customer pays.
- Refund time
- 3-10 business days from receipt of the product.
- Refund method
- In the same way as the original payment method.
1. Conditions
The condition for return is that the product is unopened, the factory tamper-evident seal is intact, and you notify us of your intention to return within 30 days of delivery. The product must be returned in its original packaging, unused, and the cost of return is borne by the consumer, unless the product is faulty or damaged.
2. Steps for returning
- Send your return request to [email protected], stating the order number and the products you wish to return.
- Wait for the return authorization (RMA number) and the return address, which we will send by email.
- Pack the products securely in the original protective packaging, making sure the tamper-evident seals remain intact.
- After the returned package is received and inspected, we will issue the refund within 3-10 business days using the method you have chosen.
3. Who pays return shipping
In the case of a defective, damaged, or incorrect product, we cover the costs: we send a prepaid label or arrange a courier to collect the package. In case of withdrawal, you pay the return shipping fee; no other deductions are made.
4. Refund timing and method
We will initiate the refund within three business days after the product has been successfully inspected. For orders paid by cash on delivery, we will pay the amount by bank transfer to the account you provided; for orders paid by transfer, we will refund to the original account. Depending on the bank, the credit may take 1-5 business days.
5. What to do in each situation
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Sending the correct product and collecting the incorrect item. | None |
| Parcel lost | Reshipment or full refund after the courier investigation. | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Refund of the full purchase price of the product. | Return shipping only |
6. Exchanges
To exchange for a different size, variant, or product, you need to follow the return process and then place a new order; we will refund the returned item after it arrives. If the exchange is necessary due to our mistake, we will ship the new order free of charge.
7. Cancelling an order
You can cancel your order free of charge until it is shipped. To do so, send your order number to [email protected]. After shipment, the return rules apply.
8. Questions about this policy
You can write to [email protected] and call +36 448 147 818 between Mon-Fri 08:00-15:30, Sat 09:00-15:00. We reply to every message within one business day.
- Merchant
- Alopit Kft.
- Registered address
- 7621 Pécs, Király utca 18., Magyarország
- [email protected]
- Phone
- +36 448 147 818
- Working hours
- Mon-Fri 08:00-15:30, Sat 09:00-15:00
- Registration
- Cégjegyzékszám: 8953475105